PART 1: GENERAL CONDITIONS OF RENTAL OF THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed upon with the landlord, Marie-Hélène FOGUENNE.
Landlord's address: Exbomont 17, 4987 Stoumont
Telephone: +32 471 50 53 02
Email address: contact@closdesbrumes.be
• Landlord's bank account: IBAN BE07 1031 1069 6266
• VAT number (if applicable): BE0850.736.025
The contract is a tourist rental agreement. The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish their primary residence in the rented property.
The establishment "Au Bout du Village" includes 1 accommodation with a capacity of 6 people.
• Accommodation address: Exbomont 17, 4987 Stoumont
The tenant is required to respect the maximum occupancy stated in the rental agreement. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining definitively payable to the landlord.
The tenant must arrive on the specified day and at the indicated time. In case of late or delayed arrival, the tenant must notify the landlord.
ARTICLE 2: TERMS OF CONTRACT CONCLUSION
The rental is confirmed upon payment of a 50% deposit of the total price of the stay:
· is collected by the secure payment system (Stripe) during online booking;
· or to be paid to the landlord's bank account number within 2 days of receiving the electronic booking confirmation (voucher).
The remaining balance of the stay (50%) is to be paid by bank transfer no later than 7 days before arrival to the landlord's bank account number.
Any reservation made within 7 days of the arrival date is considered late. In this case, the balance of the stay will be paid to the landlord's bank account number upon receipt of the electronic booking confirmation (voucher), i.e. before the start of the stay .
In the event of non-payment, the landlord reserves the right to debit the bank card given as a guarantee at the time of booking or to cancel the contract in accordance with the cancellation conditions accepted at the time of booking.
ARTICLE 3: SOLIDARITY
In the case of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.
ARTICLE 4: LATE PAYMENT
If the landlord does not receive the payments within the allotted time, he can cancel the lease by registered letter or email within 2 days of the scheduled payment date.
This clause does not apply to late bookings.
Any amount owed by the tenant, and not paid 2 days after its due date, shall automatically and without notice accrue interest to the landlord at the legal rate per month from its due date, with interest for any month started being due for the entire month.
ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – NO-SHOW
a) Cancellation by the tenant
Any cancellation must be notified by registered letter or email and addressed to the landlord.
The cancellation conditions specified in the electronic order form (voucher) apply.
In the event of force majeure (or an act of government) affecting either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between parties (voucher of an amount equivalent to that of the reservation to be deducted on a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is cancelled by agreement between the two parties and all amounts already received by the landlord are refunded to the tenant.
b) Cancellation by the landlord
Any cancellation must be notified by registered letter or email and addressed to the tenant.
The cancellation conditions specified in the electronic order form (voucher) apply.
In the event of force majeure (or an act of government) affecting either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between parties (voucher of an amount equivalent to that of the reservation to be deducted on a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is cancelled by agreement between the two parties and all amounts already received by the landlord are refunded to the tenant.
c) Premature departure
The tenant's early departure does not result in any refund, even partial, of the price of the stay.
d) Tenant's failure to appear (no-show)
If the tenant does not arrive within 24 hours of the arrival date stated on the contract:
· the reservation becomes null and void by operation of law;
· the payments remain the property of the landlord who reserves the right to claim the balance from the tenant;
· The landlord can dispose of their property.
ARTICLE 6: RESPONSIBILITIES – INSURANCE
a) Fire insurance
The tenant must be covered by Fire Insurance (holiday home) for any damage he or she may cause to the building and rented furniture.
The tenant declares, after checking it, that he is covered for such risks by his personal fire insurance (holiday insurance).
In the event of a breach, the tenant undertakes to take out a contract covering this risk.
b) Family Civil Liability Insurance (private life)
The tenant declares that he is covered by a Family Civil Liability (private life) insurance policy.
In the event of a breach, the tenant undertakes to take out a contract covering this risk.
ARTICLE 7: DOMESTIC ANIMALS
Pets are not allowed. If this rule is not respected, the landlord has the right to refuse the tenant entry to the property. This refusal cannot be considered a modification or breach of contract by the landlord, and therefore, if the tenant leaves, no refund will be given.
ARTICLE 8: USE AND OCCUPANCY OF PREMISES
The tenant agrees to behave respectfully towards the residents and the environment in general (wildlife, plants, various equipment, etc.). They will use the rented property in accordance with its intended purpose and in a prudent and responsible manner.
The tenant must return the property in the condition in which it was received. The tenant is responsible for any loss or damage to the landlord.
Lively parties such as student revelry, stag/hen parties, dance parties… are not allowed.
ARTICLE 9: CLAIMS
Any complaint must be sent to the landlord by registered letter or email within 8 days of the end of the stay. Supporting documents must be attached.
In the absence of an agreement between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction.
ARTICLE 9 bis: MEDIATION OF THE FEDERATION OF GITES AND BED AND BREAKFASTS OF WALLONIA
In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Federation of Gîtes and Bed and Breakfasts of Wallonia, which will attempt to propose an amicable solution.
In the absence of an agreement between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction.
This clause applies only to establishments that are members of the Federation of Gîtes and Bed and Breakfasts of Wallonia and are up to date with their membership fees.
ARTICLE 10: PASSENGER CHECK
The landlord has the right to check and register the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identity document (identity card or passport).
ARTICLE 11: ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
Unless expressly stated otherwise, the tenant is deemed to have read and accepted all the clauses of these conditions at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the establishment.
PART 2: GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA ORC
ARTICLE 1: PURPOSE
These general terms and conditions apply to all online bookings made with our establishment AU BOUT DU VILLAGE using the Regional Marketing Tool (RMT).
The customer acknowledges having read and accepted these terms and conditions. No reservation is possible without the customer's explicit agreement to them. The customer has the option to save and print these terms and conditions.
ARTICLE 2: OFFERS
All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious factual errors in the information we provide.
ARTICLE 3: PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees, and other charges. Any additional charges are clearly indicated before the service is booked.
The customer authorizes us to correct any obvious pricing errors.
ARTICLE 4: RESERVATION
The customer chooses the services presented on the regional marketing tool. The client acknowledges having reviewed the nature, destination, and booking procedures for the services available through the booking tool and having requested and obtained all necessary and/or additional information to make an informed booking. The client is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the client upon completion of the booking process.
ARTICLE 5: RESERVATION PROCESS
Reservations made by the customer are processed via the online booking form accessible through the booking tool. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to provide all necessary information. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation: entry of the bank card in case of a request for guarantee or prepayment, consultation and acceptance of the general terms and conditions of sale relating to the service(s) and, finally, validation of the booking by the customer.
ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The email confirmation summarizes the contract offer, the services booked, the prices, the terms and conditions of sale related to the selected rate and accepted by the customer, the reservation date, and the address of the establishment to which the customer can submit any complaints.
ARTICLE 7: RIGHT OF WITHDRAWAL
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g., holiday accommodation),
- of a transport,
- car rental,
- catering and services related to leisure activities.
ARTICLE 8: RESPECT FOR PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data you provide is necessary for processing your booking and is essential for managing and providing the services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the booking tool, uses online payment providers, including those established in third countries. Specifically, for online payments, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners who guarantee a level of protection compliant with the principles of the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We retain your data for a period of 3 years after the last contact (email, booking…).
As a person whose data is collected, you have the right to access, rectify, erase your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, surname and address as well as the subject of your correspondence.
Complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.